Frequently asked questions
What is your return policy?
Please contact us with your order number and the item details before sending anything back, so we can confirm the applicable return options. Ask about a return.
How long does shipping take?
Please contact us with the items you want to order and your delivery location for information about processing and delivery times. Ask about shipping times.
Do you ship internationally?
Please contact us with your destination country and postal code to confirm delivery availability before ordering. Check international delivery.
What payment methods do you accept?
Please review the payment options available at checkout before placing your order, or contact us with a payment question.
Can I track my order?
If tracking has been added to your shipment, use the tracking link in your shipping confirmation email to view updates. If you cannot find the email or need help, contact us with your order number.
How do I use the Custom Lab?
Our current design pages are visual previews, not an interactive design tool. To discuss a custom idea, send us your artwork or text, preferred garment and quantity. Ask about a custom design.
Do you offer bulk orders?
Please contact us with your preferred design, garments, quantity and required date to confirm availability and pricing. Enquire about a bulk order.
What sizes do you carry?
Please contact us with the garment or design you are interested in to confirm available sizes and measurements before ordering. Ask about sizing.